Beta
Balto
4.7
560

Not Claimed

Balto is a SaaS solution that uses AI to improve conversations and prevent missed sales opportunities, compliance mistakes, and negative customer experiences in contact centers. It has been trusted by top-performing contact centers and has delivered impressive results for its clients, including increased sales conversions, improved CSAT scores, reduced ramp time, and decreased compliance violations and manager escalations. Balto aims to empower agents and supervisors for happier customers, increased revenue, and better retention.
Website
http://baltosoftware.com
Developer
Balto
Category
Analytics
Suitable for enterprise
Startups、SMEs、Agencies、Enterprises
HQ Location
Saint Louis, MO
Year Founded
2017
Number of Employees
94
Twitter
@balto_ai
Strengths
  • Real-time call guidance

    Provides real-time feedback and guidance to sales reps during calls

  • AI-powered insights

    Uses AI to analyze calls and provide insights to improve sales performance

  • Easy integration

    Integrates easily with existing CRM and phone systems

Weaknesses
  • Limited language support

    Currently only supports English language calls

  • Limited customization

    Limited ability to customize the software to specific business needs

  • Relatively high cost

    May be too expensive for small businesses or startups

Opportunities
  • Could expand language support to reach a wider customer base
  • Could add more customization options to better meet the needs of different businesses
  • Could partner with other SaaS providers to offer a more comprehensive sales solution
Threats
  • May face competition from other call guidance software providers
  • An economic downturn could lead to decreased demand for sales software
  • Increased concerns about data privacy could lead to decreased adoption of sales software

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http://baltosoftware.com
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Review Distribution

  • 👍
    High - rated users

    Balto made it incredibly easy to bring someone from fresh hire to revenue generating in a short amount of time.Haven't run into any huge issues yet. Awaiting a few features but they are being built!.

  • 🤔
    Average - rated users

    ayudar a los representantes de servicio al cliente a mejorar sus conversaciones y aumentar las ventas.limitacion del idioma, costo, limitacion de peronalizacion.

Media

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Balto Plan

Balto's pricing strategy offers a free version with limited features and a paid version with advanced features priced at $99 per user per month.
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