Beta
Brightmetrics
4.8
93

Not Claimed

Brightmetrics is a SaaS tool that pulls and organizes data from your business phone system and contact center application, allowing you to gain critical insights and make informed business decisions. It offers a free trial setup that takes minutes, easy-to-use templates, unlimited users, and unique features such as adherence data reporting and seamless drill-through of data.
Website
https://brightmetrics.com/
Developer
Brightmetrics
Category
Analytics
HQ Location
Petaluma, California
Year Founded
2010
Number of Employees
16
Strengths
  • Customizable dashboards

    Users can create personalized dashboards to track specific metrics.

  • Real-time data

    Provides up-to-date information for quick decision-making.

  • Easy integration

    Integrates with popular communication platforms like Cisco and RingCentral.

Weaknesses
  • Limited data sources

    Only supports a few communication platforms, limiting the data available for analysis.

  • Expensive pricing

    Pricing may be too high for small businesses or startups.

  • Steep learning curve

    May take time for users to learn how to use the platform effectively.

Opportunities
  • Could expand to support more communication platforms, increasing the potential customer base.
  • Could partner with other SaaS providers to offer a more comprehensive suite of tools.
  • Could offer more advanced analytics features to attract larger enterprises.
Threats
  • May face competition from other SaaS providers offering similar analytics tools.
  • Changes in communication technology could render the platform obsolete.
  • Economic downturns could lead to decreased demand for the platform.

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Brightmetrics Plan

Brightmetrics offers three pricing plans starting at $25/month, with increasing features and capabilities for advanced reporting and analytics.
RingCentral $ 99 49 Users Per Month
UC Analytics™ for RingCentral users. REAL TIME™ Analytics is also available in addition to UC Analytics. Starting at $99/Month or $1089/year for 1-49 users
Genesys Cloud $ 135 15 Users Per Month
CCaaS Analytics™ for Genesys Cloud. REAL TIME Analytics™ also available in addition to CCaaS Analytics. Minimum 15 agents required. Starting at $9/Month per user or $1620/year for 15+ users.
Mitel MiVoice Business $ 99 74 Users Per Month
UC Analytics™ for Mitel MiVoice Business (MiVB). Get up-to-the-second transaction reporting with REAL TIME Analytics, also available. Starting at $99/Month or $1089/year for 1-74 users
Mitel MiVoice Connect $ 99 99 Users Per Month
UC Analytics™ for MiVC. Combine with REAL TIME Analytics™ for detailed up-to-the-second insights. Enterprise Contact Center Analytics™ (ECC) for MiVC is also available. Starting at $99/Month or $1089/year for 1-99 users
Mitel MiContact Center $ 7 1 Users Per Month
CONTACT CENTER Analytics™ for Mitel MiCC. For up-to-the-second transaction insights, REAL TIME Analytics™ is also available. Starting at $7/Month or $84/year per concurrent agent count
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