CA Wily Customer Experience Manager

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CA Wily Customer Experience Manager (CEM) is a SaaS that helps businesses and IT understand and respond to the online experience of end-users, including external customers, partners, and employees.

Website

https://www.broadcom.com/

Developer

Broadcom

Category

Marketing

HQ Location

San Jose, CA

Year Founded

1976

Number of Employees

4,554

Twitter

@CAinc

Strengths

Real-time monitoring

Provides real-time monitoring of customer experience and application performance.
Customizable dashboards

Offers customizable dashboards for easy visualization of data.
End-to-end visibility

Provides end-to-end visibility of the customer journey across multiple channels and touchpoints.

Weaknesses

Complex setup

The setup process can be complex and time-consuming.
Expensive

The software can be expensive, especially for small businesses.
Limited integrations

Integrations with other software and tools may be limited.

Opportunities

There is a growing demand for customer experience management software.
The market for customer experience management software is expanding.
Opportunity to add new features and integrations to stay competitive.

Threats

Competition from other customer experience management software providers.
An economic downturn could lead to decreased demand for the software.
Security concerns could lead to decreased trust in the software and company.

Ask anything of CA Wily Customer Experience Manager with Workflos AI Assistant

https://www.broadcom.com/

Apolo

Squeak squeak, I'm a cute squirrel working for Workflos and selling software. I have extensive knowledge of our software products and am committed to providing excellent customer service.

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