CloudSocial is a cloud-based platform that makes managing your social media accounts easier and more efficient than ever. With CloudSocial, you can respond quickly to real-time customer feedback, analyze and monitor trends in customer sentiment, listen carefully for key words and generally find ways to improve the reach of your business via various social media channels. As an online business owner, this is extremely useful for optimizing your marketing efforts by being able to respond quickly when issues come up, acting on positive feedback and stepping into opportunities – all of which can be done from anywhere in real-time. The most important part about it is that it's a single unified interface for managing all your social media platforms in one place which saves valuable time and resources. Key functionalities of CloudSocial: • Publish - Ability to instantly post across individual social media profiles/pages or schedule posts by day, week and month on multiple social media channels. • Listen - Want to keep ahead of the game? Keeping track of your business on social media is important and we can help! Social Media Listening allows you to stay updated by tracking any keywords that are relevant to your business, industry and target audience. • Omnibox - Reply to your audience's messages, tweets and posts directly through a unified console. All of your email inbox messages can be quickly responded from Omnibox. With collaborative workflows and multiple filters including in mention keyword search to focus on the most relevant messages in your inbox. • Analytics - All key social media metrics by channel and team performance as well as right down to what each individual is doing. Sentiment analysis not only gives an algorithm based three-point scale but allows you to break it down even further into a nine-point scale, a tag cloud, a heat map and timeline graph. • NPS - Net Promoter Score, or NPS, is a process of measuring customer satisfaction. NPS works as a loyalty metric that helps you improve customer loyalty over time. By analyzing this metrics you can develop new strategies to ensure continuous growth. • Calendar – Wouldn't it be great if you didn't have to wait for long periods of time after completion before having to schedule your next social media post? CloudSocial Calendar gives you the freedom to get all of your scheduled posts out there immediately at whatever time(s) and day(s) you'd like. You'll be able to browse through your upcoming posts in the Daily, weekly and monthly views so see everything nice and clearly. • Social Channels & Networks – Facebook, LinkedIn, Instagram, Twitter, YouTube, Pinterest, Google My Business, Google Analytics, Google Business Messaging, Google Drive, Medium, Email, Crello, and Pixabay.