iTwiz is a cloud based Analytical tool for Information Technology Service Management (ITSM). iTwiz unlike other BI tools has the flexibility to leverage the existing Business Intelligence Platform or utilize the inbuilt cloud platform. iTwiz provides insightful key performance indicators (KPIs), role-based dashboards, and flexible analysis which are required to enable optimum management of IT services. iTwiz works with seamless integration to ServiceNow, from access to data load to detail navigation. It helps in Corrective, Predictive and Prescriptive analytics on ITSM data of your organization which enables you to discover, act, prevent and achieve more.