Jatana is a deep learning based SaaS solution that integrates directly with your help desk software of choice to automate processes related to customer service on Zendesk. Back in 2016 Asser Traberg Smidt, Francesco Stasi and Giovanni Toschi were working at Botsupply (funded by Asser) and were trying to bring Artificial Intelligence and conversational interfaces to brands in Scandinavia and around the world. In 2017, they realized the market was in need of a new AI solution that customers were already asking for. There was a need and they had an answer: Jatana. Jatana’s vision is to empower customer support teams with speed and accuracy at scale. Speed and accuracy have always been considered mutually exclusive. Jatana is a deep learning based Saas solution that integrates directly with your help desk software of choice to automate processes related to customer service on Zendesk. Jatana provides efficient customer support by automating ticket resolution for simple and repetitive issues, and receiving resolution suggestions for more complicated issues. The reason why Jatana is a ground-breaking offer is that you can build your own AI engines directly from our dashboard. With Jatana, you can power up your Zendesk account by having an Artificial Intelligence that can suggest the best macro, send automatic replies, automate case categorization and routing, and connect to 3rd party systems via API.