Keatext
4
28
Keatext is a CX analytics solution that uses AI to provide predictive recommendations for improving customer satisfaction. It analyzes customer responses from various sources and helps organizations make data-driven decisions to become more customer-centric. Key features include contextual recommendations, customizable dashboard, sentiment categories, topic and opinion heatmap, and shareable reporting. The cloud-based application requires no advanced setup or training. Keatext is trusted by companies in over 10 industries and has helped improve customer experience KPIs.
Strengths
-
AI-powered
Uses advanced AI technology to analyze and understand customer feedback
-
Real-time insights
Provides real-time insights into customer sentiment and feedback
-
Customizable
Allows for customization of analysis and reporting to fit specific business needs
Weaknesses
-
Limited integrations
May not integrate with all existing software and tools
-
Limited languages
May not support all languages, limiting its use in global markets
-
Requires training
May require training to fully utilize all features and capabilities
Opportunities
- Increasing demand for customer feedback analysis tools presents growth opportunities
- Potential to expand into new markets and industries
- Opportunities for partnerships with other software and service providers
Threats
- Competitive market with other established and emerging players
- Potential impact of economic downturn on demand for customer feedback analysis tools
- Potential impact of regulatory changes on data privacy and security
Ask anything of Keatext with Workflos AI Assistant
http://keatext.com/
Apolo
Squeak squeak, I'm a cute squirrel working for Workflos and selling software.
I have extensive knowledge of our software products and am committed to
providing excellent customer service.
What are the pros and cons of the current application?
How are users evaluating the current application?
How secure is the current application?
Media
Keatext Plan
Keatext offers a tiered pricing model based on the number of monthly interactions, with features such as sentiment analysis and custom reporting.
Basic
550
Per Month
For small teams researching limited reviews, surveys, etc.
Up to 10,000 records
1 dashboard
Data exploration
English only
CSV sources only
Pro
999
Per Month
For ongoing analysis and better control of your customer feedback.
Up to 20,000 records
1 dashboard
Dashboard editing and sharing
Data exploration
Knowledge management
Focus recommendations dashboard (Add on)
Multi-language support
CSV source support
Cloud application integrations (Add on)