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Keatext is a CX analytics solution that uses AI to provide predictive recommendations for improving customer satisfaction. It analyzes customer responses from various sources and helps organizations make data-driven decisions to become more customer-centric. Key features include contextual recommendations, customizable dashboard, sentiment categories, topic and opinion heatmap, and shareable reporting. The cloud-based application requires no advanced setup or training. Keatext is trusted by companies in over 10 industries and has helped improve customer experience KPIs.
Suitable for enterprise
HQ Location
Québec, Canada
Year Founded
Number of Employees
  • AI-powered

    Uses advanced AI technology to analyze and understand customer feedback

  • Real-time insights

    Provides real-time insights into customer sentiment and feedback

  • Customizable

    Allows for customization of analysis and reporting to fit specific business needs

  • Limited integrations

    May not integrate with all existing software and tools

  • Limited languages

    May not support all languages, limiting its use in global markets

  • Requires training

    May require training to fully utilize all features and capabilities

  • Increasing demand for customer feedback analysis tools presents growth opportunities
  • Potential to expand into new markets and industries
  • Opportunities for partnerships with other software and service providers
  • Competitive market with other established and emerging players
  • Potential impact of economic downturn on demand for customer feedback analysis tools
  • Potential impact of regulatory changes on data privacy and security

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Keatext Plan

Keatext offers a tiered pricing model based on the number of monthly interactions, with features such as sentiment analysis and custom reporting.
Basic $ 550 Per Month
For small teams researching limited reviews, surveys, etc. Up to 10,000 records 1 dashboard Data exploration English only CSV sources only
Pro $ 999 Per Month
For ongoing analysis and better control of your customer feedback. Up to 20,000 records 1 dashboard Dashboard editing and sharing Data exploration Knowledge management Focus recommendations dashboard (Add on) Multi-language support CSV source support Cloud application integrations (Add on)
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