Luminoso Analytics applies artificial intelligence (AI) and natural language understanding (NLU) to accurately analyze text-based data for any industry without lengthy setup time or training. Luminoso Analytics allows clients to easily upload, process, analyze, and visualize batches or streams of unstructured data. Compass can analyze any type text-based data, including open-ended survey responses, call transcripts, chatbot or live chat transcripts, product reviews, articles, emails, and NPS open-ends. Data can be processed natively in 13 languages, including Chinese, Korean, Japanese, and Arabic. Companies use Luminoso Analytics to surface key topics and concepts in data, uncover and monitor trends over time, dig into nuanced emotions and their root causes, and identify key differences across metadata. There are many ways customers utilize the insights that Analytics uncovers including brand monitoring, churn and retention analysis, issue detection and monitoring, and identifying root drivers of NPS scores to name a few.  The product is flexible and can be deployed in standard or private Cloud or On-premise solution, or integrated into an end-to-end platform via the API.