Like most other aspects of modern business, the way in which we communicate with our customers is changing rapidly. The outdated concept of “the mailroom”, featuring wall to wall pigeon holes tucked away in the basement, is quickly being consigned to the history books. The “digital mailroom” is the beating heart of any modern organisation; a conduit for the vast amounts of information circulating between you, your customer, and every individual within your enterprise. Now, much of the documentation being processed takes the form of ones and zeros, as opposed to paper and envelopes. As a result, this never-ending flow of data requires constant supervision, and expert handling, in order to ensure its safe transit and guarantee the smooth running of your daily operations. Our experience in working with financial services companies and other sectors is that we deliver value in two key ways. The first is in outsourcing and automating your current documentation and mail-room solutions. The second is in transforming your customer communications from a conventional focus on paper, to a more personalised, targeted, and blended digital approach. In both steps we deliver increased value for your customers at lower cost to you. Mail Metrics are perhaps unique in that we provide an integrated software solution. This solution delivers a multi-channel approach to both inbound and outbound customer communication. Crucially it helps to both manage conventional print, pack, and post, while also driving transformation to more personalised, targeted, and measured digital customer communications. This will drive improved outcomes for your customers, as well as operational excellence within your business.