Beta
Podium
4.3
1,783

Not Claimed

Podium is a marketing and communication platform designed for local businesses to improve customer connections and simplify operations. It is used by over 100,000 businesses.
Website
https://www.podium.com
Developer
Podium
Category
Marketing
HQ Location
Lehi, UT
Year Founded
2014
Number of Employees
1,194
Twitter
@PodiumHQ
Strengths
  • Ease of use

    Intuitive interface and simple setup process

  • Customer engagement

    Helps businesses interact with customers through messaging and reviews

  • Analytics

    Provides detailed insights into customer interactions and feedback

Weaknesses
  • Limited integrations

    May not work with all existing business software

  • Pricing

    Can be expensive for small businesses

  • Limited customization

    May not offer all the features and options some businesses need

Opportunities
  • Can expand into new markets and industries
  • Can add new features and integrations to stay competitive
  • Can form partnerships with other businesses to offer more services
Threats
  • May face competition from other customer engagement software providers
  • May be impacted by a recession or economic downturn
  • May face security threats and data breaches

Ask anything of Podium with Workflos AI Assistant

https://www.podium.com
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Review Distribution

  • 👍
    High - rated users

    No information provided for high-rated segment.

  • 🤔
    Average - rated users

    Customers appreciate the ability to organize chat groups and track things with the reaction option. However, some have had issues with customer support taking too long to solve problems.

  • 👎
    Low - rated users

    Customers like the easy-to-use product and top-notch UX, but have had issues with SMS review requests not being received and a lack of support to fix the problem.

Media

Podium Plan

Podium offers three pricing plans: Basic for $399/month, Pro for $499/month, and Premium for $699/month, each with increasing features and capabilities.
Free Trial $ Free Trial
Free access to Podium for 14 days--no credit card required. Capture online reviews instantly A text-based website chat Easy-to-use text marketing 100s of app integrations Secure & simple payment processing
Essentials $ 249 Per Month
Ideal for small businesses who are getting started or for the self-employed 1,000 contacts Up to 3 team members Capture online reviews instantly A text-based website chat Easy-to-use text marketing 100's of app integrations Secure & simple payment processing Personalized Setup & Onboarding
Standard $ 409 Per Month
Perfect for businesses that are expanding, online and in-person Unlimited contacts Unlimited team members Website reporting & customization Automated review invitations Customized Branding
Professional $ 599 Per Month
All the advanced business solutions a mature business needs Unlimited contacts Unlimited team members Automations that streamline tasks Round-robin lead routing Personalized automated FAQ's Multimedia marketing messages
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