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Customizable forms
Ability to create and customize registration forms to fit specific needs
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Automated payments
Automated payment processing and tracking
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Data management
Robust data management and reporting capabilities
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Limited integrations
Limited integrations with other software and platforms
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Steep learning curve
Can be difficult to learn and navigate for new users
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Limited customer support
Limited customer support options
- Opportunity to expand integrations with other software and platforms
- Opportunity to expand into international markets
- Opportunity to add new features and functionality
- Competition from other registration and data management software providers
- Increased concern over data security and privacy
- Potential impact of economic downturn on customer demand
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Review Distribution
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👍
High - rated users
The support team is excellent in helping us set up our projects. They delivered a product that we can use bilingually too. The user rates are very reasonable.I would love the elimination of credit card fees but I probably want to live in a perfect world too. Very satisfied.
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🤔
Average - rated users
MANY knobs for adjustment (but, it because also its issues).1) Having a lot of knobs is a good thing ONLY when it helps customers' productivity. Often one size fits all is not the best solution. 2) The system requires a somewhat tech-savvy administrative staff to manipulate. COMPLETELY defeat my purpose to subscribe the service; as I have already written in-house one myself, except customer portal portion. To get it right, hiring an admin staff who do not have reasonable technical skill is not suitable. 3) Technical support needs to be patient listening to customer's issue; instead of coming across dismissive. One of them often went off the tangent to talk about many details that I have already known; but still not answering my question. I am always left frustrated and exhausted after talking to your support; as he finally got to answer my question after 10-20 minutes having him talking most of them instead of trying to understand my issue. I understand he wants to make sure to give me as many details as possible; but it is ONLY effective IF it focuses on understanding my question first. Another one was just wrong, and often came off dismissive.. Once, she just told me I should run it on firefox instead of Chrome instead; and nothing she could do to help!? She must think Chrome with over 70% user market is not a crucial , but I should just focus on firefox (with less than7% user market). 4) searching thru their knowledgebase is like finding a needle in a hay stack. 5) report misses clarity on students' info.
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👎
Low - rated users
RegPack makes payments and registrations much more seamless for our families. It's much easier to do payments over time compared to our previous platform. Running reports is also easier to do too.I wish that more super admin roles were included with the price instead of just one. At least 2 or 3 more should be included. I dislike that sending out communications isn't easy to figure out too.
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Regpack Plan
