Segment
4.5
986

Not Claimed

Twilio Segment is a Customer Data Platform that helps companies collect, unify, and route customer data to better understand their customers and create seamless experiences in real-time. Thousands of companies use Segment, including Intuit, FOX, Instacart, and Levi's.
Developer
Segment
Category
Analytics、Marketing
HQ Location
San Francisco, CA
Year Founded
2012
Number of Employees
617
Twitter
Strengths
  • Data integration

    Ability to integrate data from multiple sources

  • Real-time data processing

    Ability to process data in real-time

  • Scalability

    Ability to scale to handle large amounts of data

Weaknesses
  • Complexity

    Can be complex to set up and use

  • Cost

    Can be expensive for small businesses

  • Limited functionality

    May not have all the features needed for some businesses

Opportunities
  • Increasing need for businesses to integrate data from multiple sources
  • Opportunity to expand into new industries and markets
  • Opportunity to form partnerships with other companies to offer complementary services
Threats
  • Competition from other data integration and processing companies
  • Increasing concerns about data privacy and security
  • Changes in regulations that could impact the use of data

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Review Distribution

  • 👍
    High - rated users

    Segment have built a best in class data layer and data management tool. The tool is easy to set up and creating destinations and understanding sources is simple. The new personas feature is also incredibly powerful. Make collecting analytics .track and .page and .identify easy.Segment does make data easy and because of the quality of the tool it does come at a cost. Beware not to over enable and connect too much if you are not using it. This will add un-necessary load which can impact mobile page speed.

  • 🤔
    Average - rated users

    Having all our data flow through a centralized source helps us better target customers and understand when they convert. We do have some overlap in functionality with our marketing automation platform 'Braze' but it allows us to be more agile.It's really hard to create exclusion audiences. The audience builder could be more intuitive for non-technical folks (marketers).

  • 👎
    Low - rated users

    Reduce the amount of code that handles analytics and tracking.Unreliable. Bad customer support.

Media

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Segment Plan

Segment offers a tiered pricing model based on the number of monthly tracked users, starting at $120/month for up to 1,000 users.
Team $ 120 Per month
Base includes 10,000 MTU Unlimited Sources Unlimited Destinations
Developer $ Free
Includes 1,000 MTU 2 Sources Unlimited Destinations
Business $ Custom
Annual contract Custom MTU Volume Unlimited Sources Unlimited Destinations Historical Data Replay Data Filters and Controls Premium Support
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