SuccessKPI is full featured Genesys Cloud SaaS analytics and action platform. This package includes access only to: Multi-channel IVR and ACD Analytics for Real-time and Historical analysis. This BI and Analytics package:Instant Activation and Configuration: Customers can activate SuccessKPI in minutes and access. dozens of visualizations, reports and playbooks. Real-time and Historical Analytics: 30+ out of box reports and dashboards available for IVR and ACD. Get insight into IVR containment, Queue and agent statistics and many more Powerful Analytics Platform: The SuccessKPI architecture is a hyper-scalable, highly reliable and secure cloud application built on AWS. The platform is a symphony of engineering and design allowing business users to design, analyze, discover, and act.