Voxjar
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Voxjar is a call recording software for SMB contact centers that monitors all agent calls and identifies issues and training opportunities.
Strengths
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Call transcription
Accurately transcribes and analyzes call recordings
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Real-time insights
Provides real-time insights and analytics during calls
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Customizable tags
Allows for customizable tags and categories for call analysis
Weaknesses
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Limited integrations
Integrates with a limited number of CRMs and other software
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Pricing
Pricing may be too high for some businesses
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Limited languages
Only supports English language transcription and analysis
Opportunities
- Opportunity to expand to more languages and integrations
- Opportunity to add new features and capabilities
- Opportunity to form partnerships with other software providers
Threats
- Competition from other call transcription and analysis software providers
- Potential regulatory changes that may impact call recording and analysis
- Potential impact of economic downturn on business customers
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Voxjar Plan
Voxjar offers three pricing plans starting at $99/month with varying features including call recording, transcription, and analytics.
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